Certified Salesforce Consulting Services in Australia

A team of certified Salesforce experts

Providing state-of-the-art Salesforce solutions to help your business grow.

About Us

Silver Lining Consulting is a Salesforce Consulting company headquartered in Melbourne, Australia. We comprise a team of skilled and dedicated Salesforce professionals who help you hand-pick the best Salesforce offerings to leverage your business processes.

Through our Salesforce consulting services, we aim at understanding the specific requirements of our clients and helping them implement the most suitable Salesforce products for their organizations. Once you are on board, you can rest assured that our Salesforce professionals would guide you every step of the way to implement every tool, feature, and application that is in sync with the objectives you are willing to achieve.

The core of Silver Lining Consulting lies in optimizing Salesforce and its offerings for our clients. Our team is passionate about helping you make the most of the technologies that are highly relevant in the market. Irrespective of the scale at which you operate and the industry you belong to, we have a robust Salesforce solution that fits your bill!

Our Services

Salesforce Development

In the age of digitization, the need for a powerful CRM is inevitable. Salesforce has been successful in carving its niche in the market by providing consistent CRM services to clients for more than two decades. Our Salesforce development services help you develop and deploy highly responsive Salesforce applications that help you attain your goals and objectives.

Seamless Salesforce Customization

If you have already implemented Salesforce within your organization, we help you customize the same to optimize the CRM platform. Our Salesforce professionals help you tailor the platform based on your needs and preferences to make the most of its tools and features. Right from custom fields and workflows to custom objects and data management, our team provides you with end-to-end consultation on Salesforce customization.

Learn More

Salesforce Implementation

Salesforce is a fairly vast platform with multiple editions and offerings. Based on the processes you want to automate and the objectives you are willing to achieve, we help you implement the most suitable Salesforce products within your organization.

Our team of Salesforce experts helps you implement all major Salesforce offerings.

Salesforce Products We Implement

Sales Cloud

An extensive CRM solution to handle your customer database and provide personalized services to your clients. Sales Cloud allows you to record, store, track, and analyze valuable records pertaining to your prospects and customers. It is an ideal Salesforce offering to leverage the processes undertaken by your sales reps.

Service Cloud

A centralized platform to provide seamless and personalized support to your customers. Service Cloud allows you to automate customer support by routing the right cases to the right agents without causing any unnecessary delays. The platform also allows you to optimize your knowledge base to resolve the issues faced by your customers.

Marketing Cloud

An extensive Salesforce solution for all your marketing needs. Comprising of several components based on the users’ requirements, Marketing Cloud helps you create targeted, personalized, and data-driven marketing campaigns across multiple platforms. It allows you to reach out to your prospects and customers, persuading them to engage with your business.

Community Cloud

A platform to create branded Salesforce communities between employees, partners, and customers. These communities act as meeting grounds for individuals having common interests, facilitating a free flow of thoughts, ideas, and business decisions that matter.

Pardot

A one-stop B2B marketing solution that specializes in lead management and email marketing. Pardot allows you to create robust email marketing campaigns to convert your leads and nurture them through seamless process automation.

Field Service Lightning

A centralized platform used for connecting customers, field workers, and products on a single unified interface. Field Service Lightning allows you to optimize your on-site services by keeping a track of your field workers and coordinating with them on a real-time basis.

Commerce Cloud

A unified platform to set up online storefronts and manage customer database for online sellers. Commerce Cloud allows businesses to develop healthy relations with their customers by helping them handle multiple storefronts and managing orders from a centralized platform.

Force.com Development

A seamless solution for building flexible and scalable applications based on your needs and requirements. Force.com development allows you to design solutions to leverage the services provided to your customers with the help of cloud-based applications and websites.

Why Choose Us?

Skilled and Dedicated Professionals

We comprise a team of skilled and dedicated professionals with years of professional experience in the industry. Our Salesforce experts possess sufficient business acumen to help clients operating in all major industries and provide personalized services across the board.

High Relevance

We believe in staying relevant to the latest trends and technological advancements in the industry. All our services ensure that our clients are in sync with the trends relevant in the industry they operate in, thereby providing them with an edge over their competitors.

Personalized Services

Our team steers away from providing generic services to our clients. Every project handled by our professionals is looked into with a fresh perspective to provide personalized services to you. You can rest assured that the services provided to you are unique to your needs and preferences.

Cost-effective Solutions

We care about your budget as much as you do! With Silver Lining Consulting, you can rest assured that you would be provided with services that do not burn an unnecessary hole in your pockets. Based on your specific requirements, we would offer you packages that are best suited to your budget.

Understanding Your Audience

In order to help you implement the most suitable Salesforce offerings, we help you understand the audience you are willing to cater to. Being well-versed with the likes, dislikes, needs, and preferences helps you build effective buying journeys for your customers.

Our Values

Transparency

We believe in keeping the utmost transparency with our clients while providing all our services. Once you are on board, it is our responsibility to provide you with regular updates regarding the status of your project and the results obtained therein. No information would be kept undisclosed and all decisions will be taken after taking your consent.

Trust

Our team believes in building relationships of trust with the clients we cater to. Mutual trust serves as a strong foundation for the services we provide and the relations we build with our clients.

Innovation

In the age of digitization, it is important for every organization operating in every industry to stand out from the clutter. This feat can only be achieved through innovation. Never relying on first thoughts, we ensure that the services provided and the approaches implemented by our experts are supported by creative thinking and innovation.

Teamwork

Silver Lining Consulting helps you attain all your objectives with the collaborative efforts of our professionals. All our Salesforce experts work in sync with each other to provide you with personalized services and maintain the standards of the same.

What our clients often say

We have been associated with Silver Lining Consulting for quite some time now and the company has never hit a false note! Their Salesforce consultants have helped our mortgage venture find its niche in the market and reach out to prospects with the help of Sales and Service Cloud implementation. We appreciate the consistency and steadfast services provided by the team, which has helped our venture grow and prosper.

Silver Lining Consulting helped us implement complex finance calculations via Salesforce custom development and API integrations. The solutions and strategies provided by the team has helped us to build asset finance calculator tool and make it available in portal for our customers to use.

We are grateful to Silver Lining Consulting for fixing our Pardot journeys and managing email campaigns for our prospect and existing customers. The Salesforce team at Silver Lining Consulting has helped us deal with the dilemma of choosing the right CRM platform to manage and automate our processes in the best way possible.

Through Pardot implementation, the team at Silver Lining Consulting helped us attain the desired ROI through data driven marketing campaigns. The Salesforce professionals guided us in optimizing the potentials of Engagement studio and Automation rules to reach out to the right people at the right time.

Contact Us

team@silverliningconsulting.com.au

Mon - Fri 9:00am - 5:00pm